Reliance Jio Assam Recruitment 2021 - Executive QMS, Advisor Voice, Repair Specialist

Reliance Jio Assam Recruitment 2021

Reliance Jio Infocom Limited has invited online application for the following vacancies in different location of Assam. Interested and eligible candidates may apply here.

Recruitment Details 2021:

 

1. Executive QMS

 

Location: Across ,Assam

 

Job Responsibilities:
1. Include the changes in quality documents

2. Version Control of Quality Processes

3. Engage with internal audit

4. Preparing MIS as well as reports of NCS and corrective actions

5. Collate findings of internal audits

 

Education Requirement: BE/Diploma in Civil/Electrical/Mech/E&C

 

Experience Requirement: 3 -5 years

 

Skills & Competencies:
1. Knowledge about the technologies and tools

2. Vendor
management skills

3. Project management skills

4. Leadership
skills

5. Interpersonal skills

6. Problem solving skills

 

2. Advisor Voice (RCC)

 

Location: Guwahati 1 - Ulubari,Assam

 

Job Responsibilities:
1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10.Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact center policies, procedures, code of conduct and
legislative requirements

 

Education Requirement: 10 + 2 / Graduation degree in any discipline

 

Experience Requirement: 6 months - 2 years (Minimum 6 months experience in BPO is mandatory)

 

Skills & Competencies:
1. Speak local language
2. Basic computer knowledge
3. Problem solving skills
4. Customer focus
5. Technical orientation
6. Attention to detail
7. Service mindset

 

3. JC Digital Repair Specialist

 

Location: JC DRS Nazira,Nazira,Assam

 

Job Responsibilities:
1. Interact with customers on handset related issues
2. Troubleshoot handset defects
3. Handle handset related queries
4. Record job entry in Customer Relationship Management portal
5. Upgrade software of handsets
6. Assemble / dismantle smartphones (unibody/duobody)
7. Repair handsets by changing screen, speaker, mic, camera etc
8. Repair handsets by PCB swap, charging connecter replacement etc
9. Deposit of cash collected through service
10. Verify handsets for exchange

 

Education Requirement: 10+2 / ITI / Diploma, Certification in Device Care (Preferred)

 

Experience Requirement: 0 - 4 years

 

Skills & Competencies:
1. Knowledge of spares operations
2. Knowledge of CRM Systems
3. Communication skills
4. Problem Solving skills
5. Handset repair skills
6. Customer Focus

 

Apply Online Link:

 

Executive QMS: Click here 

 

Advisor Voice: Click here 

 

JC Digital Repair: Click here