IBPS Clerk Recruitment 2026 – Apply Online for 11403 Customer Service Associate Vacancies

IBPS Clerk Recruitment 2026: Institute of Banking Personnel Selection (IBPS) has invited online applications for the recruitment of 11403 Clerk posts . Interested candidates may check this article and apply online.

IBPS Clerk Recruitment 2026

The notification contains State/UT-wise and category-wise indicative vacancies. Final provisional allotment will be based on the actual vacancies reported by participating banks.

IBPS CSA XVI 2026 Important Dates

The edit window for modifying/correcting the application will be notified separately on the official IBPS website.

IBPS CSA XVI Vacancy 2026

IBPS has released State/UT-wise and category-wise vacancies for Customer Service Associates in participating Public Sector Banks.

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Assam Vacancy – 349 Posts

The Assam vacancy table contains 349 Customer Service Associate posts.

State/UT-Wise Vacancy Highlights

The notification includes vacancies for States and Union Territories across India. Some of the State/UT-wise totals available in the notification are:

These figures are indicative State/UT-wise totals reproduced from the vacancy tables in the notification. The complete vacancy details, including category-wise distribution and bank-wise vacancies, are available in Annexure-I of the official notification.
Note: The vacancy table includes NR (Not Reported) for certain participating banks in some States/UTs. The notification also states that vacancies may change depending on the actual requirements of participating banks.

Participating Banks

The following 11 Public Sector Banks are participating in CRP CSA-XVI:

1. Bank of Baroda
2. Bank of India
3. Bank of Maharashtra
4. Canara Bank
5. Central Bank of India
6. Indian Bank
7. Indian Overseas Bank
8. Punjab National Bank
9. Punjab & Sind Bank
10. UCO Bank
11. Union Bank of India

The Customer Service Associate post carries the following basic pay scale:

₹24,050 – 64,480

The CSA will also be eligible for allowances and perquisites according to the rules of the participating bank in force from time to time.

Eligibility Criteria

Candidates must fulfil the eligibility requirements prescribed by IBPS before submitting the online application.

Nationality

Candidates must satisfy the nationality/citizenship conditions prescribed in the official IBPS notification.

Candidates belonging to specified categories such as subjects of Nepal or Bhutan, Tibetan refugees and persons of Indian origin migrating from specified countries must fulfil the conditions prescribed by IBPS, including production of the required eligibility certificate wherever applicable.

Age Limit

The prescribed age limit for CRP CSA-XVI is:

• Minimum Age: 20 years
• Maximum Age: 28 years

The age is to be calculated as on 1 August 2026.

Candidates must have been born between the dates specified in the official notification. Applicable relaxation in the upper age limit is available to eligible reserved categories according to Government of India rules and the IBPS notification.

Educational Qualification

Candidates must possess a Degree (Graduation) in any discipline from a university recognised by the Government of India or an equivalent qualification recognised by the Central Government.

The result of the qualifying examination must have been declared on or before 21 August 2026.

Candidates must be able to produce the required graduation mark sheets/certificate during document verification or joining as prescribed by IBPS.

Computer Literacy

Candidates should possess working knowledge of computer systems.

The notification specifies the required computer-related qualification/knowledge as part of the eligibility requirements.

State/UT-Wise Local Language Requirement

One of the most important conditions of IBPS CSA XVI is the State/UT-wise local language requirement.

Candidates must be proficient in reading, writing, speaking and understanding the specified/opted local language of the State/UT for which they apply.

The local languages specified in the notification include:

Candidates who have studied the specified/opted local language in 10th standard or above and can produce the required certificate/mark sheet will not have to appear for the Local Language Proficiency Test (LLPT).

Application Fee

The fee is inclusive of GST. Bank transaction charges for online payment have to be borne by the candidate.

Selection Process

The IBPS CSA XVI selection process consists of:

1. Online Preliminary Examination
2. Online Main Examination
3. Local Language Proficiency Test (where applicable)
4. Provisional Allotment

Candidates who qualify in the Preliminary Examination and are shortlisted will be called for the Main Examination.

Marks obtained in the Online Main Examination only will be considered for final merit listing.

IBPS CSA XVI Exam Pattern

Preliminary Examination

Each section is separately timed. Candidates have to qualify in each test by securing the cut-off marks decided by IBPS.

Main Examination

The Main Examination is separately timed for each test.

Negative Marking

There will be a penalty for wrong answers in the objective tests of both the Preliminary and Main examinations.

For every wrong answer, one-fourth (0.25) of the marks assigned to that question will be deducted.

There is no penalty for a question left unanswered.

Local Language Proficiency Test

Candidates applying for a particular State/UT must be proficient in the specified/opted local language.

The LLPT will be:

• Conducted after qualifying the Main Examination/provisional allotment but before joining the bank.
• Qualifying in nature.
• Based on reading, writing, speaking and understanding of the specified/opted language.
• Applicable to candidates who do not already meet the prescribed language-study condition.

Candidates who fail the LLPT will not be offered appointment and will be disqualified from the process.

Examination Centres

The Online Preliminary and Main examinations will be conducted at various centres across India.

Candidates can select examination centres according to the options available for their State/UT. However, IBPS reserves the right to allot a candidate to a centre other than the selected centre or even outside the State/UT for which the candidate has applied, depending on administrative feasibility and other factors.

No request for change of examination centre will be entertained.

Provisional Allotment

Candidates shortlisted after the Main Examination will be provisionally allotted to one of the participating Public Sector Banks.

The allotment will be based on:

• Merit
• Candidate’s preference
• State/UT-wise vacancies
• Category-wise reservation
• Actual vacancies reported by participating banks
• Administrative requirements

The vacancy figures published in the notification are indicative and may change.

The final provisional allotment will therefore depend on the actual vacancies reported by participating banks.

How to Apply for IBPS CSA XVI 2026

Eligible candidates can submit their applications online only through the official IBPS website.

Step-by-Step Application Process

1. Visit the official IBPS website.
2. Open the CRP CSA section.
3. Click on “CLICK HERE TO APPLY ONLINE FOR CRP – Customer Service Associates (CRP-CSA-XVI)”.
4. Select “CLICK HERE FOR NEW REGISTRATION”.
5. Enter the required basic information.
6. Note down the provisional registration number and password.
7. Complete the online application form.
8. Select the State/UT for provisional allotment.
9. Upload the required documents.
10. Pay the application fee.
11. Carefully verify all details.
12. Submit the application form.
13. Save and print the final submitted application form.

Candidates are required to upload their photograph, signature, left thumb impression, handwritten declaration, SSC/SSLC/10th certificate and other applicable documents according to the prescribed specifications.

State/UT Selection

Candidates must select the State/UT for which they wish to be considered for provisional allotment.

The State/UT option once exercised is irrevocable. Candidates can apply for vacancies in one State/UT only.

Documents Required

Candidates should keep the following documents ready, as applicable:

• Recent photograph
• Signature
• Left thumb impression
• Handwritten declaration
• SSC/SSLC/10th certificate
• Graduation mark sheets/certificate
• Valid photo ID
• Caste certificate
• OBC-NCL certificate
• EWS Income & Asset Certificate
• PwBD certificate
• Ex-Servicemen documents
• Local language certificate/mark sheet
• Other documents required under the notification

The allotted bank will verify the original documents and self-attested photocopies at the appropriate stage.

Salary and Pay Scale

The Customer Service Associate post carries the following basic pay scale:

₹24,050 – ₹64,480

The detailed scale is:

₹24,050-1,340/3-28,070-1,650/3-33,020-2,000/4-41,020-2,340/7-57,400-4,400/1-61,800-2,680/1-64,480

In addition to basic pay, the CSA will be eligible for allowances and perquisites according to the rules of the participating bank.

Important Instructions for Candidates

• Apply online only.
• Candidates can apply for one State/UT only.
• The State/UT selected in the application cannot be changed after the prescribed stage.
• Candidates must fulfil the prescribed eligibility conditions.
• The vacancy figures are indicative.
• Final allotment will depend on actual vacancies reported by participating banks.
• The Main Examination marks will be used for final merit listing.
• There is negative marking for wrong answers.
• Candidates must carry the valid call letter and acceptable photo ID to the examination centre.
• Candidates appearing for the Main Examination must bring the authenticated/stamped Preliminary Examination call letter and ID proof copy.
• Candidates must regularly check the official IBPS website for updates.

Important Links

FAQs – IBPS CSA XVI 2026

What is IBPS CSA XVI 2026?

IBPS CSA XVI is the Common Recruitment Process for selection of Customer Service Associates in participating Public Sector Banks for vacancies of 2027-28.

When does IBPS CSA XVI online application start?

The online application process starts on 1 August 2026.

What is the last date to apply?

The last date for online registration and fee payment is 21 August 2026.

Can candidates from all over India apply?

Yes. Vacancies are notified State/UT-wise across India. However, candidates can apply for vacancies in one State/UT only.

What is the qualification for IBPS CSA XVI?

Candidates must possess a graduation degree in any discipline from a recognised university or an equivalent qualification recognised by the Central Government.

What is the age limit?

The prescribed age limit is 20 to 28 years as on 1 August 2026, subject to applicable age relaxation.

What is the application fee?

The application fee is ₹175 for SC/ST/PwBD/ESM/DESM candidates and ₹850 for all other candidates.

What is the selection process?

The selection process consists of the Online Preliminary Examination, Online Main Examination, Local Language Proficiency Test where applicable and provisional allotment.

When will the Preliminary Examination be conducted?

The Online Preliminary Examination is tentatively scheduled for October 2026.

When will the Main Examination be conducted?

The Online Main Examination is tentatively scheduled for December 2026.

Is there negative marking?

Yes. One-fourth (0.25) of the marks assigned to a question will be deducted for each wrong answer.

Is a local language compulsory?

Candidates must be proficient in the specified/opted local language of the State/UT for which they apply. Candidates who have studied the specified language in 10th standard or above and produce the required certificate may be exempted from the LLPT.

What is the salary of an IBPS Customer Service Associate?

The basic pay scale is ₹24,050 to ₹64,480, along with applicable allowances and perquisites.